About Me
With over 16+ years of experience in digital product management, I specialize in defining product vision, strategy, and execution across web, mobile, and enterprise applications.
Results-driven Product Manager with a proven track record of delivering high-impact digital solutions.
With over 16+ years of experience in IT, I specialize in defining product vision, strategy, and
execution across web, mobile, Cloud technologies (SaaS) and enterprise applications. I partner with cross functional teams (engineering, design, data, and business) to translate complex requirements into actionable roadmaps and deliver high impact products that align with organizational goals. I lead end to end product delivery, from ideation and requirements definition through UAT and release, ensuring quality, scalability, and measurable business outcomes.
What I do
Product Strategy & Vision
Defining what to build, why it matters, and how it aligns with business goals.
Customer Discovery & User Research
Understanding customer pain points through interviews, analytics, feedback, and observation.
Prioritization & Roadmapping
Deciding what gets built first using business value, effort, risk, and customer impact.
Data-Driven Decision Making
Using metrics, dashboards, SQL, KPIs, and analytics to guide decisions.
Cross-Functional Leadership & Stakeholder Management
Aligning Engineering, Design, Legal, Operations, Sales, and executives without direct authority.
Product Execution & Agile Delivery
Writing user stories, defining acceptance criteria, managing backlog, UAT, releases, and measuring outcomes.
Certifications
My Skills
I believe continuous improvement is at the heart of product excellence. I actively explore emerging technologies, Agile practices, and customer insights to drive smarter decisions, faster iterations, and more meaningful outcomes. Staying curious and adaptable enables me to deliver high-impact solutions that evolve with business needs and user expectations.”
Experience
2024 – Present
Citi
Consulting Manager/ Product Manager
– Defined and executed the product vision, strategy, and multi-year roadmap for Citi’s enterprise audit and compliance workflow platform, aligning risk & compliance and technology stakeholders around modernization initiatives that generated $20M in annual cost savings while improving operational efficiency and governance.
– Led discovery with compliance stakeholders to identify productivity bottlenecks across the audit lifecycle, establishing auditor efficiency as a key success metric and prioritizing opportunities with the highest business impact.
– Planned, validated, and launched GenAI capabilities, defining MVP scope, user workflows, success metrics, and adoption strategy; delivered a 15% reduction in auditor effort, 25% reduction in user inquiries, and improved audit execution productivity through iterative releases and stakeholder feedback loops.
– Developed product strategy and business cases for workflow automation initiatives, evaluating customer value, technical feasibility, risk, and ROI to prioritize investments across competing modernization efforts.
– Established and monitored product KPIs focused on auditor productivity, audit quality, operational efficiency, and cost optimization; leveraged analytics and user feedback to continuously refine roadmap priorities and maximize business outcomes.
– Facilitated prioritization and tradeoff discussions across business, technology and operations teams, balancing strategic objectives, regulatory requirements, engineering capacity, and delivery timelines to drive alignment on product direction.
– Owned end-to-end product planning, including roadmap development, PRDs, epics, features, user stories, acceptance criteria, release planning, and backlog prioritization across Agile delivery teams.
– Partnered with business intelligence teams to deliver enterprise reporting solutions using IBM Cognos, and Tableau, improving visibility into audit operations, compliance and workflow bottlenecks.
– Presented product strategy, roadmap progress, KPI performance, and solution demonstrations to senior leadership, securing stakeholder alignment and support for strategic investments and initiatives.
2023 – 2024
PNC
Product Owner 3
– Led enhancements to digital security and authentication experiences across web and mobile platforms, ensuring seamless and intuitive user journeys.
– Drove modernization of the PNC’s web platform (pnc.com), delivering a redesigned experience with improved navigation, onboarding clarity, and customer engagement through interactive features.
– Defined and delivered customer centric onboarding and account recovery experiences, reducing friction for first time users while maintaining strict security.
– Partnered with engineering team to implement advanced identity verification solutions, including cross device authentication flows, improving accessibility and fraud prevention.
– Championed adoption of multi factor authentication solutions to strengthen account protection for high risk and security conscious users.
– Collaborated with cross functional stakeholders, including design, compliance, accessibility, and engineering, to define product requirements and ensure alignment with regulatory standards and brand guidelines.
2019 – 2023
WellsFargo
Product Manager/ Data Management Consultant
– Defined the product vision, strategy, and MVP for Wells Fargo’s enterprise “See Data/ Delete Data” privacy platform, partnering with Legal, Branding, Operations, Call Center and Engineering to prioritize high-value customer journeys, core system integrations, and regulatory capabilities, delivering a scalable foundation for processing customer data access requests across 700+ systems of record.
– Led customer discovery and stakeholder workshops across different Stakeholders to define customer journeys, identify operational pain points, establish product goals, and prioritize capabilities that maximized customer value and regulatory impact.
– Defined product success metrics and operational KPIs focused on SLA compliance, workflow throughput, automation, and operational efficiency; leveraged production insights and stakeholder feedback to continuously prioritize roadmap enhancements and optimize customer outcomes.
– Developed product roadmaps, PRDs, epics, features, user stories, and acceptance criteria for enterprise privacy workflows, prioritizing initiatives based on customer value, regulatory risk, engineering capacity, and business impact.
– Facilitated executive stakeholder alignment, driving prioritization decisions, resolving competing business requirements, and ensuring successful enterprise-wide delivery.
– Balanced competing regulatory, operational, and technical priorities in a rapidly changing environment, making tradeoff decisions to deliver the highest-value product outcomes on time.
– Leveraged PEGA workflow capabilities to automate regulatory and customer privacy processes, improving operational efficiency, audit traceability, and SLA compliance.
– Spearheaded development of a compliance analytics dashboard (Tableau), reducing manual reporting efforts by 90% and enabling real time tracking of regulatory KPIs and SLA performance.
– Designed scalable customer communication frameworks, including dynamic generation of 100+ notification templates across digital and physical channels, ensuring consistent and compliant messaging.
2013 – 2018
IBM (AT&T, FannieMae)
Product Manager / Product Owner
– Defined the product vision, strategy, and MVP for a centralized enterprise data platform, partnering with stakeholders and engineering to eliminate duplicate data integrations and establish a scalable single source of truth; creating reusable data services that reduced requirements gathering, development, and testing effort by approximately 50% for future initiatives.
– Led customer discovery and stakeholder workshops to identify data quality issues, fragmented workflows, and duplicate business logic across enterprise applications, translating insights into product opportunities.
– Defined product goals, success metrics, and platform KPIs focused on data quality, delivery efficiency and reporting accuracy; leveraged stakeholder feedback and production insights to continuously prioritize roadmap enhancements and platform evolution.
– Developed product roadmaps, epics, features, user stories, and acceptance criteria for enterprise data and ordering capabilities, prioritizing initiatives based on business value, customer impact, engineering complexity, and long-term platform reuse.
– Facilitated cross-functional alignment across product, architecture and engineering teams, driving prioritization decisions, resolving competing stakeholder requirements, and ensuring successful delivery.
– Defined data models, API contracts and integration requirements that enabled platform architecture, improved interoperability across enterprise applications, and accelerated onboarding of future products and services.
– Partnered with analytics and business stakeholders to define enterprise reporting capabilities and operational dashboards, enabling data-driven decision-making through improved visibility into ordering trends, customer behavior, and operational performance.
– Led the development and evolution of a digital ordering platform, enabling customers to seamlessly purchase networking solutions while improving order accuracy, processing efficiency, and reporting visibility.
2012 – 2012
Brock Solutions
Controls PLC Programmer
– Worked on airport baggage handling systems.
– Programmed the baggage handling system using PLC programming with ControlLogix (RS Logix) and Excel (Macros).
– Used functional requirements, electrical schematics, panel design to determine program logic.
– Used PLC programming (Allen-Bradley )to code. Developed and debugged PLC programs (Allen-Bradley ControlLogix) and HMI on FactoryTalk View/RS View.
– Wrote detailed test plan.
– Used PICS to simulate code and tested the system.
– Used HMI on FactoryTalk View and RS View to simulate airport baggage handling system.
– Ensured that simulation worked as required by test plans.
2010 – 2012
Multi Trade LLC
Business Analyst
– Analyzed inventory and sales data to identify purchasing trends, optimize stock levels, and support pricing decisions that improved inventory utilization and business profitability.
– Developed Excel VBA automation solutions to streamline data collection, reporting, and inventory tracking processes, reducing manual effort and improving data accuracy.
– Built dashboards to track inventory, COGS, and operating income, increasing business visibility.
– Performed data analysis and process mapping to identify business process improvements.