About Me
With over 16+ years of experience in digital product management, I specialize in defining product vision, strategy, and execution across web, mobile, and enterprise applications.
Results-driven Product Owner with a proven track record of delivering high-impact digital solutions.
I collaborate with cross-functional teams—engineering, design, data, and business—to translate complex requirements into actionable roadmaps and deliver high-impact products that align with organizational goals. Experienced in both Agile and Waterfall methodologies, I drive end-to-end product delivery, from ideation and requirements definition through UAT and release, ensuring quality, scalability, and measurable business outcomes.
What I do
Product Ownership
Define and prioritize features, write user stories, and align teams with customer goals to deliver high-value solutions within Agile frameworks like SAFe and Scrum.
Agile Project Management
Lead Agile ceremonies, manage sprint goals, and coordinate with cross-functional teams to ensure timely delivery of quality features and enhancements.
Requirements Gathering & Analysis
Conduct stakeholder interviews, gather business needs, and translate them into clear, actionable user stories with acceptance criteria for development teams.
Stakeholder Collaboration
Engage product managers, architects, and developers to ensure transparency, manage expectations, and align deliverables with business and customer priorities.
Data Analysis & Visualization
Use SQL, Power BI, and Tableau to uncover insights, support decision-making, and measure product impact through visual dashboards and metrics.
UX/UI & Functional Design
Collaborate with design teams to create wireframes, mockups, and user flows, ensuring intuitive, accessible, and compliant interfaces across web and mobile.
Certifications
My Skills
I believe continuous improvement is at the heart of product excellence. I actively explore emerging technologies, Agile practices, and customer insights to drive smarter decisions, faster iterations, and more meaningful outcomes. Staying curious and adaptable enables me to deliver high-impact solutions that evolve with business needs and user expectations.”
Experience
2024 – Present
Citi
Consulting Manager/ Product Owner
– Drove product strategy and feature evolution for a SaaS workflow platform supporting internal audit operations, aligning roadmap initiatives with broader business objectives and risk/compliance priorities.
– Partnered with engineering, design, and data teams to deliver scalable front-end, backend, and AI/ML driven capabilities, including Generative AI features that improved issue identification, resolution efficiency, and audit insights.
– Defined and prioritized the product roadmap based on stakeholder needs, user feedback, and business impact, ensuring alignment with organizational goals and measurable value delivery.
– Translated complex business requirements into clear product direction, guiding cross functional teams from concept through delivery while balancing technical feasibility and user experience.
– Led the integration of analytics and reporting tools (IBM Cognos, Tableau, MicroStrategy) to enhance data visibility and enable informed decision making for audit and compliance teams.
– Championed AI driven innovation by incorporating solutions leveraging IBM Watson and Google Gemini, improving workflow automation and user productivity.
– Established product metrics and success criteria to evaluate feature performance, drive continuous improvement, and inform future roadmap decisions.
– Ensured data integrity, audit traceability, and workflow accuracy across the platform, strengthening governance and compliance capabilities.
– Fostered collaboration across stakeholders, influencing product direction and driving alignment across business and technology teams.
2023 – 2024
PNC
Product Owner
– Led enhancements to digital security and authentication experiences across web and mobile platforms, strengthening customer trust while ensuring seamless and intuitive user journeys.
– Drove modernization of the PNC Financial Services web platform, delivering a redesigned experience with improved navigation, onboarding clarity, and customer engagement through interactive features such as guided site tours.
– Defined and delivered customer centric onboarding and account recovery experiences, reducing friction for first time users while maintaining strict security and compliance standards.
– Partnered with engineering and security teams to implement advanced identity verification solutions, including cross device authentication flows (e.g., mobile ID upload for desktop sessions), improving accessibility and fraud prevention.
– Championed adoption of multi factor authentication solutions, including hardware based authentication (e.g., YubiKey), to strengthen account protection for high risk and security conscious users.
– Collaborated with cross functional stakeholders, including design, legal, compliance, accessibility, and engineering, to define product requirements and ensure alignment with regulatory standards and brand guidelines.
– Established quality and release standards by overseeing user acceptance testing and experience validation, ensuring a high quality, secure, and consistent customer experience.
2019 – 2023
WellsFargo
Product Manager/ Product Owner
– Led the development of data privacy and compliance capabilities across digital platforms, enabling adherence to regulations such as the California Consumer Privacy Act (CCPA) and CPRA by empowering customers to access, correct, and delete their personal data.
– Defined product strategy for privacy centric user experiences, balancing regulatory requirements with usability to improve transparency, trust, and customer control over personal data.
– Delivered integrated platform solutions connecting web applications, systems of record, reporting tools (e.g., Tableau), and communication channels (email/mail), creating a seamless end to end data privacy workflow.
– Spearheaded development of a compliance analytics dashboard, reducing manual reporting effort by 50% and enabling real time tracking of regulatory KPIs and SLA performance.
– Designed scalable customer communication frameworks, including dynamic generation of 100+ notification templates across digital and physical channels, ensuring consistent and compliant messaging.
– Partnered with engineering, data, legal, and compliance stakeholders to define and prioritize product roadmap initiatives, aligning privacy features with evolving regulatory and business needs.
– Established data governance standards, including data taxonomy and dictionary definitions, to improve data quality, traceability, and regulatory compliance across systems.
– Championed accessibility and inclusive design by ensuring all customer facing documents and communications met ADA compliance standards.
– Drove lifecycle management features such as automated data retention and document purging, ensuring compliance with legal requirements and improving operational efficiency.
– Guided cross functional teams through product delivery, from concept to release, influencing design decisions, validating outcomes, and ensuring alignment with business objectives and risk controls.
2013 – 2018
IBM (AT&T, FannieMae)
Product Owner
– Led the development and evolution of a digital ordering platform, enabling customers to seamlessly purchase networking solutions while improving order accuracy, processing efficiency, and reporting visibility.
– Designed a centralized data platform using microservices, consolidating data from multiple sources to create a single source of truth and improve scalability, data consistency, and downstream reporting capabilities.
– Translated business needs into a clear product roadmap and prioritized features that enhanced customer experience, system reliability, and operational efficiency.
– Drove cross functional collaboration across business stakeholders, engineering, and program teams to deliver high impact features on schedule and align product outcomes with organizational goals.
– Enabled data driven decision making by defining reporting and analytics capabilities, ensuring stakeholders had visibility into ordering trends, customer behavior, and operational metrics.
– Influenced system design and integration strategies, including APIs and data pipelines, to support scalable and extensible product growth.
– Balanced multiple product initiatives, prioritizing based on business value, customer impact, and technical feasibility to ensure consistent delivery of high quality outcomes.
2012 – 2012
Brock Solutions
Controls PLC Programmer
• Worked on airport baggage handling systems.
• Programmed the baggage handling system using PLC programming with ControlLogix (RS Logix) and Excel (Macros).
• Used functional requirements, electrical schematics, panel design to determine program logic.
• Used PLC programming (Allen-Bradley )to code. Developed and debugged PLC programs (Allen-Bradley ControlLogix) and HMI on FactoryTalk View/RS View.
• Wrote detailed test plan.
• Used PICS to simulate code and tested the system.
• Used HMI on FactoryTalk View and RS View to simulate airport baggage handling system.
• Ensured that simulation worked as required by test plans.
2010 – 2012
Multi Trade LLC
Business / Data Analyst
•Worked on purchasing inventory from vendors and delivery them to customers.
•Maintained several excel sheets in order to track inventory, cost of goods and operating income.
•Analyzed data to determine market trends, profit/loss and created reports accordingly.
•Provided customers with information and support on products and services.
•Worked with a variety of vendors in order to source products that matched the market trends.